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Resources
Helplines and Reporting Mechanisms
If the situation you require assistance with concerns the behaviour of a person involved at the national level of the Canadian sport system, please contact the Canadian Safe Sport Program at 1-866-971-2777 for information about your options.
For other contexts, please scroll below to find the most appropriate service to support you with the situation at hand.
Are you in crisis?
For all urgent situations requiring immediate intervention, contact:
- Police: 9-1-1
- Canada Suicide Prevention Service: 1-833-456-4566 (In Quebec: 1-866-277-3553)
- Kids Help Phone: 1-800-668-6868
- Looking for a crisis resource near you? Local Resources & Support
Need emergency help while traveling abroad as Canadian team member?
Global Affairs Canada can direct you to trusted local resources:
- sos@international.gc.ca
- Call direct or collect : 1-613-996-8885
- WhatsApp : +1-613-909-8881
- SMS : 1-613-686-3658
PROVINCIAL / TERRITORIAL HELPLINES
Manitoba
Sport Manitoba takes its commitment to athlete safety very seriously and has established a Safe Sport Line 365 days of the year to ensure community members participating in sport have an appropriate outlet to report abuse. In Manitoba, the law requires that anyone who suspects a child may be in danger must report their concerns. The Safe Sport line can assist you in filing that report.
New Brunswick
SafeZone is a resource designed to help participants, leadership and representatives navigate concerns, conflicts, and the complaint process. SafeZone provides a confidential, welcoming space where individuals can ask questions, share experiences, and receive guidance on issues such as harassment, bullying, abuse, or other forms of maltreatment. Whether you are an athlete, coach, parent, official, or club representative, SafeZone offers personalized support to help you understand your options and take confident steps forward. To learn more, click here.
Please be aware that inquiries are typically acknowledged in 1 – 2 business days. If the matter is urgent or an emergency, please contact your local authorities.
Quebec
Sport’Aide is an independent, non-profit organization which offers guidance, support and orientation services for young athletes, but also to the various players in the sporting world (e.g., parents, coaches, sport organizations, officials and volunteers) who have witnessed violence against young people.
Saskatchewan
The Sask Sport Resource Line (including E-Support service) provides information, bilingual support, resources and referrals for sport in Saskatchewan regarding possible bullying, abuse, harassment, discrimination or hazing. This confidential and anonymous resource, operating 365 days of the year from 9 am to 9 pm, is intended to assist callers in determining the most appropriate course of action. The Sask Sport Resource Line staff is qualified to handle calls regarding child and youth maltreatment (national/provincial child and youth protection laws) and organization-specific risk management and dispute resolution models.
OTHER RESOURCES
All Acute Crisis Situations
| Criteria | Reference | Contact |
| Situation described meets definition of a criminal act or suggests that someone is in immediate danger | Local Police | 911 |
|
Suicidal thoughts/Self-Harm |
Canada Suicide Prevention Service |
988 1-833-456-4566 |
Youth Sport Participants
| Criteria | Reference | Contact |
|
Victim or potential victim is not in immediate danger but is underaged Obligations to file a report with the youth protection service when:
|
Canadian Centre for Child Protection (they will refer to local police and or Provincial /Territorial Child Protection services if they deem appropriate) https://www.protectchildren.ca/en/report-concern/concerned-contact/ Reason to believe that a child is sexually abused. Inventory and contacts of provincial and territorial assistance services for youth: https://cwrp.ca/provincial-and-territorial-assistance |
1-800-532-9135 |
|
Youth Assistance |
Kids Help Phone Cybertip! |
1-800-668-6868 1-866-658-9022 |
National Level Sport Participants
| Criteria | Reference | Contact |
| Sport Integrity Canada administer the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS) through the application of the Canadian Safe Sport Program (CSSP) rules for federally funded, national level sport organizations. | Sport Integrity Canada Canadian Safe Sport Program |
https://sportintegrity.ca/canadian-safe-sport-program Email: safesport@sportintegrity.ca 1-866-971-2777(CSSP) |
|
Need emergency help while traveling abroad as Canadian team member. |
Global Affairs Canada |
1-613-996-8885 WhatsApp : +1-613-909-8881 SMS : 1-613-686-3658 |
| A framework designed to help figure out if a behaviour is ok or not. It then makes suggestions for possible ways to respond. | ViaSport BC | https://flagtool.viasport.ca/ |
National Level Complain Mechanism
Provincial / Territorial Level
University or College Sport Setting
| Criteria | Reference |
| Situation occurred in a university or college sport setting, in a USports or CCAA competition, or alleges a serious code of conduct violation against a staff member, board member, volunteer, coach, athlete, etc. of such organization. | Athletic Director of the institution or (if this person is targeted by the complaint or if appearance of conflict of interest), the institution’s ombuds office, other complaint mechanism or relevant service. |
Community Service Providers
| Criteria | Reference | Contact |
| 211 |
211 is Canada’s primary source of information for government and community-based, non-clinical health and social services. The free and confidential service can be accessed 24 hours a day, by phone, chat, text, and web. 211 helps connect people to the right information and services, making their pathway to care and resources a guided and trusted one. |
Phone: 211 |
Mental Health Service Providers
| Criteria | Reference | Contact |
| Alcoholics Anonymous & Narcotics Anonymous | These organizations provide mutual support groups, in any part of Canada, for people recovering from substance use disorders. | |
| Al-Anon & Alateen | This organization provide information and support for the family members and friends. | |
| Canadian Centre for Mental Health and Sport | This organization offer specialized mental health services that take into consideration both risk and protective factors related to sport, performance and overall life. | https://www.ccmhs-ccsms.ca/ |
| National Eating Disorder Information Centre | National Eating Disorder Information Centre provides information, resources, referrals and support to Canadian affected by eating disorders. |
Phone: 1-866-633-4220 Email: nedic@uhn.ca |
| Canadian Association for Suicide Prevention |
This service provides a directory of organizations offering crisis services for suicide, bereavement support, and mental health support. You can search for services and resources by type, as well as by province or territory. |
Employees / Volunteers of a Sport Organization
| Criteria | Reference |
|
If individual subject of your concern is a paid employee (falling under the umbrella of labour standards) there are recourses under the employment law of province or territory. |
Provincial Labour standards organizations https://www.canadavisa.com/canadian-labour-standards.html |
|
If individual subject of your concern is a volunteer, most labour standards do not apply to unpaid interns or other volunteers, although human rights codes do apply |
Canadian Human Rights Commission: https://www.chrc-ccdp.gc.ca/ |
General Complaint Assistance
| Criteria | Reference |
| Seeking legal advice |
Legal aid (not sport specific): https://www.justice.gc.ca/eng/fund-fina/gov-gouv/aid-aide/index.html SDRCC pro bono & lawyers list: http://www.crdsc-sdrcc.ca/eng/probonoprogram http://www.crdsc-sdrcc.ca/eng/lawyers |
